boycott four paws
update: (a reply from four paws)
Thank you very much for your email message. Like you, Four Paws is deeply concerned about reports of injuries suffered by some dogs as a result of a manufacturing defect in some of our Pimple Ball toys.
We want you to know that we have stopped shipping these toys to our distributors and we have asked them to have retailers immediately remove the toys from their shelves and return them at our expense.
We have also stopped all shipments of the toys from the manufacturer, and we are sending Executive Vice President Barry Askin to personally inspect the manufacturer’s facility in order to make sure that the defect has been corrected. The ball was designed with two holes to eliminate risk of suction. Unfortunately, in the production of some balls, the smaller second hole became blocked on the inside, thus making it hard to detect the defect with the naked eye.
As a result, in addition to repairing the toy molds, we are also changing the packaging of the Pimple Balls. The packaging change will result in a tie that must clear both holes, thus insuring there are always two clear holes in the toy.
If you purchased a Four Paws Pimple Ball with Bell toy, please immediately take the toy away from your pet. Instructions to return the toy are posted on our website www.fourpaws.com.
Thank you again for your message and your concern. Please be assured that the safety and well being of pets is our top priority and we are doing everything we can to make sure that this problem is solved as quickly as possible.
Four Paws Products Ltd.
50 Wireless Blvd.
Hauppauge, NY 11788
(631) 434-1100 - Phone
(631) 851-0648 - Fax